Frequently Asked Questions - SMS Payments

The questions and answers here relate to QoinPro.com. For other information, please refer to the menu on the right


Which countries do you support?

At the moment we support: Albania, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Israel, Kosovo, Latvia, Lithuania, Luxembourg, Macedonia, Montenegro, Morocco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland.


Which countries are you working on supporting?

We are currently waiting for operator approval from telecom providers in the following countries: Argentina, Australia, Azerbaijan, Belarus, Brazil, Chile, Colombia, Costa Rica, Croatia, Dominican Republic, Equador, Egypt, El Salvador, Guatemala, Hong Kong, India, Indonesia, Ireland, Italy, Kazakhstan, Kuwait, Malaysia, Mexico, Nicaragua, Nigeria, Panama, Paraguay, Qatar, Romania, Russia, Saudi Arabia, Serbia, South Africa, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, Uruguay, Venezuela, Vietnam.


Can I purchase credits through other payment methods?

Unfortunately not at the moment, however we're working on adding additional payment methods and/or ways for you to earn credits.


What's the cost of a credit?

You receive 10 credits for every SMS message you sent. The actual cost will be between EUR 1.00 - EUR 1.40 depending on the telecom provider you are using.


What can I do with credits?

At the moment credits can be used to unlock coins and other features on the website.


I sent an SMS message but didn't receive credits, what should I do?

When the telecom provider cannot bill you, the transaction will fail. This is known to happen in the following situations:

  • You are using a prepaid simcard and have insufficient balance
  • Your telecom provider has disabled direct billing through SMS
  • You are roaming abroad (usually works, occasionally fails)

Please contact us at support@qoinpro.com to find the cause.